Rubbish Removal Islington Service Terms and Conditions
These Terms and Conditions govern the provision of rubbish removal, waste collection and related services by Rubbish Removal Islington to you as a customer. By placing a booking, confirming a quotation, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or allow the service to be carried out. These Terms and Conditions apply to all domestic and commercial customers unless expressly stated otherwise in a written agreement signed by both parties.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "Company" means Rubbish Removal Islington, the provider of rubbish clearance and waste collection services.
1.2 "Customer" or "you" means the individual, business or organisation requesting the services of the Company.
1.3 "Services" means rubbish removal, waste collection, bulky waste clearance, garden waste removal, office clearance, house clearance, and any associated loading, transportation, and disposal services carried out by the Company.
1.4 "Waste" means any items, goods, materials or substances that the Customer asks the Company to remove and which the Company agrees to collect.
1.5 "Booking" means a request by the Customer for the Services, whether made by telephone, email, online form, or in person, which is accepted by the Company.
1.6 "Quotation" means a price or estimate provided by the Company for the performance of the Services.
1.7 "Working Day" means Monday to Friday, excluding public holidays in England and Wales.
2. Scope of Services
2.1 The Company provides rubbish removal and waste collection services within Islington and surrounding areas, subject to availability and operational capacity.
2.2 The Services typically include loading of Waste from accessible areas of your property, transportation of that Waste, and disposal or recovery in accordance with applicable waste regulations.
2.3 The Company reserves the right to refuse to remove any Waste that it reasonably believes to be hazardous, illegal, incorrectly described, or unsafe to handle, or that requires specialised licensing or equipment beyond the Company’s usual operations.
2.4 The Company does not undertake building work, dismantling of fixed installations, or any services outside the usual scope of rubbish and waste removal, unless specifically agreed in writing.
3. Booking Process
3.1 Bookings may be made by telephone, email, or through any booking system operated by the Company.
3.2 At the time of booking, you must provide accurate information about the type, approximate volume, and location of the Waste, along with any access restrictions such as parking limitations, stairs, security gates or time restrictions.
3.3 Any Quotation given prior to arrival is based on the information you provide and is therefore indicative only. The final price will be confirmed once our operatives have inspected the Waste on site immediately before the Service begins.
3.4 A Booking is considered accepted, and a contract is formed, once the Company confirms the appointment time and date and you either explicitly accept the Quotation or allow the Service to commence.
3.5 The Customer must ensure that an adult authorised to accept the Service and confirm the final price is present at the property at the agreed time, unless otherwise agreed in advance.
4. Quotations and Pricing
4.1 Quotations may be provided based on volume, weight, labour, type of Waste, access conditions, or a combination of these factors.
4.2 The Company reserves the right to revise a Quotation on arrival if the actual Waste differs from the description originally provided, if the access is more difficult than described, or if additional services are requested.
4.3 If the revised price is not acceptable to you, you may decline the Service, in which case no rubbish will be removed. The Company reserves the right to charge a call-out or cancellation fee in accordance with clause 6.
4.4 All prices are quoted exclusive of any applicable taxes unless stated otherwise. Any taxes due will be added to the final invoice in accordance with applicable law.
5. Payments
5.1 Payment is due in full upon completion of the Services, unless alternative payment terms have been agreed in writing prior to the Service.
5.2 The Company accepts payment by cash, bank transfer, or card, subject to the payment methods available at the time of collection. The Company may refuse to accept cheques unless agreed in advance.
5.3 For commercial clients or account customers, invoices are payable within the payment period specified on the invoice. If no period is specified, payment must be made within 14 days of the invoice date.
5.4 If you fail to make any payment when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including legal and debt collection costs.
5.5 Title to Waste passes to the Company once it is loaded onto the vehicle and full payment has been received and cleared. Until then, the Company may refuse to remove the Waste or may return it if payment is not made.
6. Cancellations, Rescheduling and Call-Out Charges
6.1 You may cancel or reschedule a Booking by notifying the Company by telephone or email.
6.2 If you cancel more than 24 hours before the agreed arrival time, no cancellation charge will usually apply.
6.3 If you cancel less than 24 hours before the agreed arrival time, or if our operatives attend the property and are unable to gain access, or if you refuse the Service after our team has arrived other than due to a revised Quotation under clause 4.3, the Company may charge a reasonable call-out or cancellation fee to cover lost time and travel costs.
6.4 The Company may cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, traffic disruption, safety concerns, or legal or regulatory restrictions. In such cases, the Company will aim to provide as much notice as is reasonably practicable and will offer an alternative appointment. The Company will not be liable for any losses arising from such cancellation or delay, subject to clause 10.
7. Customer Obligations and Access
7.1 The Customer must ensure that the Company has safe and reasonable access to the property and to the Waste at the agreed time.
7.2 You are responsible for securing any necessary permissions, permits or authorisations for the Company to access the premises, including parking permits, entry codes, or consent from landlords or managing agents.
7.3 You must ensure that the Waste to be removed is clearly identified and separated from items that are to be retained. The Company is not liable for the removal of items that you or your representatives have not adequately separated or identified.
7.4 If access is severely restricted or unsafe, the Company may refuse to carry out the Service, or may agree to proceed subject to an additional charge for extra time or labour.
8. Waste Regulations and Prohibited Items
8.1 The Company operates in compliance with applicable UK waste management and environmental legislation. All Waste collected will be taken to authorised facilities for recycling, recovery, or disposal in line with regulatory requirements.
8.2 The Customer must not present for collection any Waste that is hazardous, explosive, corrosive, infectious, radioactive, or otherwise requires specialised handling or licences, unless the Company has specifically agreed in writing to handle such Waste.
8.3 Prohibited or restricted items may include, but are not limited to, asbestos, certain chemicals, fuels, gas cylinders, clinical waste, and certain electrical or electronic items that require specialist treatment.
8.4 The Customer is responsible for accurately describing the nature of the Waste. If the Company discovers on collection that the Waste includes prohibited or restricted items, the Company may refuse to remove such items, may adjust the price, or may cancel the Service. Any additional costs incurred due to misdescription or concealment of restricted Waste will be chargeable to the Customer.
8.5 Once collected and paid for, the Waste becomes the responsibility of the Company, which will manage it in accordance with applicable laws and best practice. The Customer agrees to cooperate with reasonable requests for information required for waste transfer notes or other regulatory documentation.
9. Damage, Liability and Insurance
9.1 The Company will take reasonable care when carrying out the Services. However, minor scuffs or marks that may occur during the normal process of moving bulky items through tight spaces will not be considered damage for which the Company is liable.
9.2 The Customer must remove or protect any fragile items, floor coverings, decorations or fixtures that could reasonably be at risk during the removal of Waste. The Company will not be liable for damage arising from the Customer’s failure to take such precautions.
9.3 The Company maintains public liability insurance appropriate for its operations. Details of cover are available on request.
9.4 The Company will not be liable for any loss or damage arising from:
(a) inaccurate information or instructions provided by the Customer;
(b) pre-existing defects or weaknesses in the Customer’s property;
(c) acts or omissions of third parties not under the Company’s control;
(d) any delay or failure caused by events outside the Company’s reasonable control.
9.5 If the Company is found liable for loss or damage to property, such liability will be limited to the reasonable cost of repair or replacement, subject to an overall cap equal to the total price paid or payable by the Customer under the relevant Booking, unless otherwise required by law.
10. Exclusions of Liability
10.1 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by the Company’s negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
10.2 Subject to clause 10.1, the Company will not be liable for any loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss arising out of or in connection with the Services.
10.3 Where the Customer is a consumer, these Terms and Conditions do not affect any statutory rights that cannot be excluded or limited.
11. Complaints and Disputes
11.1 If you are dissatisfied with any aspect of the Services, you should notify the Company as soon as possible, and in any event within 48 hours of the completion of the Service, providing full details of your concerns.
11.2 The Company will investigate any complaint in good faith and will work with you to seek a fair and reasonable resolution, which may include a partial refund, a re-visit to address specific issues, or another appropriate remedy, at the Company’s discretion and subject to applicable law.
11.3 If a dispute cannot be resolved directly between the parties, either party may pursue any available legal remedies in accordance with clause 14.
12. Data Protection and Privacy
12.1 The Company will collect and process personal data about the Customer as necessary to administer Bookings, provide the Services, issue invoices, and meet legal obligations.
12.2 Personal data may include your name, contact details, service address, payment information and details of the Services provided. The Company will keep this information secure and will not sell it to third parties.
12.3 The Company may share your personal data with trusted service providers such as payment processors, insurers, or legal advisers where reasonably required to operate the business or to comply with legal responsibilities.
13. Variations and Updates
13.1 The Company reserves the right to amend these Terms and Conditions from time to time to reflect changes in the law, regulatory guidance, or business practices.
13.2 The version of the Terms and Conditions in force at the time of your Booking will apply to that Booking, unless a change is required by law or regulatory authority.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
15.3 The Customer may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services.
15.4 These Terms and Conditions, together with any written Quotation or confirmation of Booking provided by the Company, constitute the entire agreement between the parties in relation to the Services, and supersede any previous understandings or agreements, whether written or oral.
